For all online purchases Sinclairs Jewellers offers a 30-day money back guarantee.
Items purchased must be returned in perfectly new condition, inclusive of all paperwork, receipts, or certificates and without having had any alterations or adjustments.
All returns should be discussed with Sinclair's prior to receiving the returned goods. Contact can be made at firstname.lastname@example.org in writing to discuss the return process.
Please note Sinclairs Jewellers will not exchange items that have been resized, altered, engraved, special orders or special commissions. We will provide a refund where the goods are deemed to be faulty after assessment from our workshop, are not fit for purpose or do not match our description or sample. Items damaged by client ‘wear’ and/or ‘wear and tear’ are non-refundable.
All returned items are subject to inspection by our Workshop before a refund is processed. Return shipping costs will be at the expense of the purchaser. Sinclairs Jewellers will only pay for return shipping costs if the return is the result of our error or the item is defective.
Shipping returns should be made to
PO Box 770, Applecross
Western Australia 6153
All shipping return charges must be pre-paid. We do not accept C.O.D deliveries. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss. Sinclairs Jewellers will not accept any responsibility for the returned item, until the item has been received by an authorised representative at the above address only and, after you have received notification of the successful delivery.
Online payments are only accepted through PayPal, any refunds for goods purchased through our website will be refunded to the purchasing PayPal account.